Welcome! NORCAL Mutual Insurance Company ("NORCAL") created this statement to demonstrate
our firm commitment to protecting your privacy and recognizing your need for appropriate
protection and management of the personally identifiable information you share with us on
our website and other mobile applications (collectively our "Online Services") (the phrases
"personally identifiable information" or "personal information" mean any information by
which you can be identified, such as your name, address, telephone number, etc.). NORCAL
intends to give you as much control as possible over your personal information.
The Online Services are owned and operated by NORCAL and its affiliates and subsidiaries
we gather about you when you visit or use our Online Services, how we may use that
information, whether we disclose it to anyone, and the choices you have regarding our use
accessing our Online Services from the United States. Please read our complete Privacy
Online Services, you consent to the collection, use and disclosure of that information in
As you use the Online Services, certain information can be passively collected using various
technologies, such as navigational data collection. The Online Services may use Internet
Protocol (IP) addresses. An IP address is a number automatically assigned to your computer
by your Internet service provider. We may collect IP addresses for the purposes of system
administration and to audit the use of the Online Services. Each time you use the Online
Services and each time you request one of our pages, our server logs your IP address.
Although we log your session with us, we will not normally link your IP address to anything
that can enable us to identify you.
The Online Services may use "cookies." A "cookie" is a small file stored by your Web browser
to help a particular system recognize you and the pages you visit in a website or mobile
to help us measure the number of visits, average time spent, page views, and other statistics
sold to vendors, advertisers, direct mail concerns, email list services, etc.
We support the Do Not Track browser setting that allows you to choose – and tell the websites
you visit – what kind of personal information you want to be collected. We will honor the Do
Not Track preferences you set in your browser.
Our Online Services may contain links to other websites. We have no control over the privacy
practices or the content of, or any information collected by any of our business partners,
advertisers, sponsors or other sites to which we provide links from our Online Services.
NORCAL does not endorse, approve or certify these other websites, and we do not guarantee the
accuracy, completeness, efficacy, or timeliness of the information contained on these sites.
whether they follow your Do Not Track preferences.
Information You Submit
The personally identifiable information we collect when you communicate with us via email and
online forms will depend upon your inquiry and the type of insurance you request. Such
information may include your name, address, social security number, date of birth, income
level or wage information, medical information, health history or credit history, and further,
in the case of online billing, banking information and credit card number, if provided. Some
of the information that you submit may be personally identifiable information. We typically
use this information we collect to respond to inquiries, provide quotes when requested,
underwrite and administer policies, and ensure proper billing and service accounts.
We also may obtain nonpublic personal information about you from information we receive from
you on applications and other forms; information about your transactions with us, our
affiliates or others; and information we receive from your insurance agent or producer and
consumer reporting agencies.
Sharing of Information
NORCAL may provide certain aggregate information we collect from visitors to the Online
Services (e.g., statistics, sales, traffic patterns and services) to third parties who can
assist NORCAL in analyzing and understanding the information and help us to better provide
online products and services. Should NORCAL share this aggregate information with third
parties, it will not include any personally identifiable information.
NORCAL does not sell your personally identifiable information to third parties. When you provide
personally identifiable information to us, we may share it and any transaction information such
as premium payments or claims history with our affiliated companies and third-party contractors
who are subject to confidentiality agreements solely for the purpose of evaluating and fulfilling
your requests for insurance coverage, processing transactions requested by you, carrying out our
obligations as your insurer or administering, and offering our products and services.
Please bear in mind that anyone you provide with your log-in information will also have access
to your account and personally identifiable information.
Notwithstanding the foregoing, however, NORCAL reserves the right at all times to disclose any
information as NORCAL determines, in its sole discretion, to be necessary to satisfy any law,
regulation or governmental request or to avoid liability for NORCAL or any third party.
Editing, Updating, Correcting and Deleting User Information
We want to communicate with you only if you want to hear from us. If you prefer not to receive
personal information or the use of the information collected, please let us know by sending us
an e-mail to firstname.lastname@example.org.
You also can write us at:
Editing, Updating, Correcting and Deleting User Information
NORCAL Mutual Insurance Company
4651 Salisbury Road, Suite 410
Jacksonville, Florida 32256
Please be sure to include your e-mail address, full name, and your question(s) and, if applicable,
specifically what information you do not want to receive. If you would like to update or correct your
e-mail address, street address or other personal information with us, please contact us the same way.
Please note that sometimes these requests may take some time to be effective, and if you delete certain
information, you may not be able to continue to access certain portions of the Online Services without
entering additional information.
Security of Information
NORCAL will take reasonable steps to protect your personally identifiable information that you transmit
to NORCAL and through the Online Services and to protect such information from loss, misuse and
unauthorized access, disclosure, alteration or destruction. However, no Internet transmission is ever
fully secure, and NORCAL cannot guarantee that information transmitted via the Online Services will
remain confidential at all times. When collecting credit card information for online payments, we offer
secured-server transactions that encrypt your information in transit to thwart someone from intercepting
it and misusing it. When we collect other information from our users, it is stored in an area to which
the general public does not have access. We maintain physical, electronic and procedural safeguards to
ensure that personal information is stored and treated responsibly.
Children's Privacy (Under the Age of 13)
NORCAL takes children's privacy seriously and wants children and parents to understand that our Online
Services are not intended for children under the age of 13. If you are under the age of 13, please do
not use the Online Services. We do not seek to collect personal information about children through our
Online Services. If we become aware that a person submitting personal information to us through any part
of our Online Services is a child under the age of 13, we delete the information as soon as we discover
it and do not use it for any purpose, nor do we disclose it to third parties. Since we do not seek to
collect any personal information about children, and we delete information collected inadvertently as
soon as we discover that a child has submitted it, we typically retain no information about children that
could be reviewed or deleted. If a parent requests review or deletion of information about their child
before we have discovered and deleted the information, we will of course honor that request. Please
contact the Legal Department at 844.4NORCAL .
new version thereof on this Website. Please check this page periodically for changes.
© 2016 NORCAL Mutual Insurance Company. All rights reserved.